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Booking info

Short stay surcharge:
We charge a surcharge for a short stay.

Ski passes:
You can purchase a ski pass easily and simply for cash at the reception (same prices as the cable cars)

Reductions for children:
possible on request. info@alpenstern.at

Payment in advance:
To make the reservation binding, we request an advance payment within 7 days. If the time will be to short to transfer the money, we will charge the amount from your credit card. For charging your credit card (Visa, Mastercard) we need your card number and the expiry date of your card, as well as the 3-digit security code (on the reverse of the credit card, the last three digits). Advance payments are retained as cancellation fees. Bookings without deposit are not possible.

Bank Details:
Volksbank Tirol AG, Konto lautend auf Florian Walser, Hotel Alpenstern,
IBAN: AT4542390

Payment:
The hotel bill can be paid with cash or cash Card or Visa or Mastercard. Please note: Flat-rate ski passes can only be paid for with cash.

Arrival / departure:
Check-in: from 2 pm - Check-out: until 10.00 am
In the case of early departure or delayed arrival, the price of the room is charged for the days booked in each case (no deductions)
Should your arrival be delayed and you only arrive after 6 pm, we request that you let us know this by telephone.

Cancellation:
Cancellations are only valid in writing. We invoice 40% of the total arrangement price from 3 months up to 1 month before arrival, 70% of the arrangement price up to 1 week before the date of arrival, 90% of the total price in the last week before the date of arrival. Should fewer arrive than the number booked, the full room price will be charged. Advance payments are retained as cancellation fees.

Lost things:
If you lost things at your departure, we can send it to you if you let us know. The shipping charge you have to pay by your own. We Keep lost things for 2 weeks.

Parking:
Free parking
Free parking is available directly at the Hotel

Hotel Garage
For a fee of Euro 15, - per day you can park your car in our hotel garage. (Please note: limited spaces)
Motorcyclists can use our hotel garage free of charge in summer!

Summer: In the summer use of the sauna is not included.

The General Terms and Condition for the Hotel Business 2006 apply.
Court of jurisdiction Landeck/Tyrol – Subject to misprints and changes.

Cancellation insurance:

The reliable choice for your holiday in Austria.
Check premiums and book

Click hear to check premiums.

 

For more Information for the Hotel Cancellation Plus insurance click here.

Information in other languages:
Poland - click here, Russian - click here, Netherlands - click here, Czech - click here

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