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Safe holidays in Ischgl

COVID-19 information - 2G rule

We will fully implement the statutory behaviour and security measures for COVID! The measures will be constantly adapted to the requirements of the Austrian Federal Government. Please note that changes may occur time and again.

Due to the current situation and by order of the federal government, the 2G rule applies to all guests in our house in the winter season. Vaccinated and convalescents can enjoy their vacation with us without any worries.

  • SternGeneral hotel information

    General information about the hotel - COVID-19

    • You will find plenty of space in our hotel – there are about 30 guest beds in the hotel
    • In our lounge, wellness area and bar, it is therefore no problem to keep the required distance.
    • We ensure the safety of our guests and employees with our cleaning concept and the associated increased cleaning & disinfection intervals
    • Plexiglas panels have been installed where they are required
    • Disinfectant stands are available at the hotel
    • The passenger lift may only be used alone, or with members of the same household
    • Unfortunately, we have to forego handshakes and hugs
    • Please carry your own mask, which may be required in various infrastructure facilities in the area
    • The legal requirements are being complied with at all times – for our health is our top priority.
    • If you feel unwell, if you have a fever, etc., we ask you to stay in your room and call reception.
  • SternCheck-in / Check-out

    General check-in/check-out information

    • Check-in from 3 pm is available in your room or apartment.
    • The check-out time remains unchanged at 10 am – we ask you to observe the check-out time & vacate the room by 10 am to ensure cleaning & disinfection intervals for you.
    • We ask you to keep your passports or ID cards ready when you check in.
    • If you are a group, we ask that one person carries out the check-in. To check-in groups as quickly as possible, it would be good to provide us with your identity documents and contact details with your mobile phone number (the address and phone numbers of the people arriving) in advance.
    • When checking in, we will also need your phone number so we can let you know if there is a suspected case of Covid immediately.
    • Please settle your invoice at the front desk by 8 pm the day before so that check-out can run smoothly.
  • SternOnline Check-in

    Online Pre-CheckIn …

    In order to make your arrival or check-in as pleasant as possible, you can enter your registration data online here. On the day of arrival, the completed registration is waiting for you to be signed. We only need your identity cards (passports or identity cards).

    Here's the online check-in

  • SternWellness area

    General information about the wellness area

    • All of our saunas, steam bath, infra-red cabin and rest room are open – a minimum distance of 2 m must be kept.
    • Restrictions are in place due to the distancing rules in terms of people capacity – per sauna. The maximum number of guests per sauna is displayed in front of the saunas.
    • During the summer months, our wellness area is available following pre-booking.
  • SternCancellation terms - winter 2021/2022

    Room cancellations are only valid when made in writing.

    • 3 months to 1 month before day of arrival, 40% of the total agreed price is due
    • 1 month to 1 week before day of arrival, 70% of the total agreed price is due
    • Cancellation during the last week before arrival 90% of the total agreed price is due

    To prevent unpleasant situations in case of cancellations, we recommend that you take out travel cancellation insurance: https://hotel.europaeische.at/index.php?key=hsp&AGN=10016807

    In case of late arrival or early departure, the entire room price will be charged without deduction according to the booking.

    Should fewer than the booked number of persons arrive, the full room price will be charged in accordance with the booking. If you book a package week, there will be no refund for late arrival or early departure. Deposits are withheld as cancellation/handling fees.

    Place of jurisdiction Landeck/Tyrol - printing errors and changes reserved.

  • SternCancellation terms - summer 2022

    General information about our adopted cancellation terms due to COVID-19

    • Less risk when booking directly over us at info@alpenstern.at
    • You can reschedule your reservation in the summer season 2022 up to 7 days before arrival free of charge
    • Cancellations 7 days before arrival: 90% of the total price
    • You can only cancel or reschedule in a written form.
    • We recommend that you take out travel insurance to ensure you are covered in the event of a COVID infection.

    Should fewer than the booked number of persons arrive, the full room price will be charged in accordance with the booking. If you book a package week, there will be no refund for late arrival or early departure. Deposits are withheld as cancellation/handling fees.

    Place of jurisdiction Landeck/Tyrol - printing errors and changes reserved.

  • SternTravel cancellation insurance – cancellation insurance

    Our partner for your travel insurance. Trust us with your holiday in Austria.
    Simply calculate the premium and book. Click here to calculate your premium.

    For more information on Hotelstorno Plus insurance, click here. (PDF file)
    For more information on Hotelstorno Premium insurance, click here. (PDF file)

    NEW! Despite the pandemic status, the European Travel Insurance provides insurance cover for sickness due to COVID-19! Details of this accommodation can be found here. (PDF file)

  • SternCovid Compliance Ischgl/Samnaun

    Covid-19 Informationen und Regelungen für das Skigebiet Ischgl/Samnaun:
    Click here for information about Covid Compliance Ischgl / Samnaun regulations for the ski area.

    Covid19 information and regulations for the town of Ischgl:
    Click here for information about COVID measures in our place

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