keyboard_arrow_down

Good to know

Booking info

  • SternShort-stay surcharge

    We add a surcharge for short stays as well as weekend breaks.
    The Ski Magic prices apply for the beginning and the end of the season.

  • SternSki passes

    You can conveniently and easily purchase your ski pass paying cash at reception. (Same prices as those at the cable car station)

  • SternChild discount

    Child discounts available on request. info@alpenstern.at

  • SternDeposit

    For a binding reservation, we ask for a deposit within 7 days.

    For bookings made at short notice, the amount will be charged from your credit card. For credit card bookings (Visa, Mastercard), we need your card number and the card’s expiry date, as well as the 3-digit security code (the last three digits on the back of the credit card). Providing the credit card number with expiry date irrevocably confirms that any cancellation fees may be charged to the credit card if no other payment method has been agreed or no other payment method has taken place.

    Deposits will be withheld as cancellation fees. Bookings without a deposit are not possible.

  • SternBank details

    Volksbank Tirol AG, account holder is Florian Walser, Hotel Alpenstern,
    IBAN: AT454239000520006518, BIC/SWIFT code: VBOEATWWINN

  • SternPayment method

    The hotel bill can be paid with cash, debit card, Visa or Mastercard. Warning: Package ski passes can only be paid in cash.

  • SternArrival and departure

    Check-in: from 2 pm - check-out: until 10 am
    In case of late arrival or early departure, the entire room price will be charged without deduction according to the booking.

    Please let us know your estimated time of arrival a few days before you arrive. For early arrivals, we ask for a short message indicating your arrival time in advance; please also contact us if you are arriving after 8 pm.

  • SternCancellation terms for summer 2021

    Due to the worldwide COVID-19 situation, we have made our cancellation terms more attractive for you. Less risk when booking directly from info@alpenstern.at

    Further information on the COVID-19 measures and the current cancellation terms can be found here.

    Should fewer than the booked number of persons be in the room or arrive, the full room price will be charged.
    Room cancellations are only valid when made in writing.

  • SternCancellation terms for winter

    Room cancellations are only valid when made in writing.

    • 3 months to 1 month before day of arrival, 40% of the total agreed price is due
    • 1 month to 1 week before day of arrival, 70% of the total agreed price is due
    • Cancellation during the last week before arrival 90% of the total agreed price is due

    To prevent unpleasant situations in case of cancellations, we recommend that you take out travel cancellation insurance: https://hotel.europaeische.at/index.php?key=hsp&AGN=10016807

    In case of late arrival or early departure, the entire room price will be charged without deduction according to the booking.

    Should fewer than the booked number of persons arrive, the full room price will be charged in accordance with the booking. If you book a package week, there will be no refund for late arrival or early departure. Deposits are withheld as cancellation/handling fees.

    Place of jurisdiction Landeck/Tyrol - printing errors and changes reserved.

  • SternTravel cancellation insurance – cancellation insurance

    Our partner for your travel insurance. Trust us with your holiday in Austria.
    Simply calculate the premium and book. Click here to calculate your premium.

    For more information on Hotelstorno Plus insurance, click here. (PDF file)
    For more information on Hotelstorno Premium insurance, click here. (PDF file)

    NEW! Despite the pandemic status, the European Travel Insurance provides insurance cover for sickness due to COVID-19! Details of this accommodation can be found here. (PDF file)

  • SternParking

    Free parking:
    Park for free in our parking area directly at the hotel

    Hotel garage:
    You can park your car in our hotel garage for a fee of € 15 per day. ( limited number of spaces)

    Motorcyclists can use our hotel garage free-of-charge in summer!

  • SternGeneral Terms and Conditions for the Hotel Industry

    The General Terms and Conditions for the Hotel Industry 2006 apply.
    Place of jurisdiction Landeck/Tyrol - printing errors and changes reserved.

  • SternNon-smoking

    Please do not smoke in the rooms or lounges. The guests who arrive after you will be thankful. You are welcome to enjoy your cigarette outdoors.

  • SternDamage/cleaning

    Any damaged items or extra cleaning will be billed separately.

  • SternForgotten items

    It's a pity if you leave something with us but we're happy to send it to you on request. However, please note that you will be charged shipping costs.
    We keep all forgotten items for 2 weeks.

event
event
Book